Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.

General

System names listed with a light purple background are no longer in active development.

System Creator License Implementation language(s) Back end Launch date Latest stable release Latest release date Apache Bloodhound Apache Software Foundation Python MySQL, PostgreSQL, SQLite 2012 0.8 2013-08-23; Apache Allura Apache Software Foundation Python MongoDB 2022 ; Assembla Tickets Assembla , hosted. Available for free for open source projects Ruby MySQL 2008 Axosoft Axosoft LLC C#, .NET SQL Server 2002 Azure DevOps Server (Team Foundation Server) Microsoft .NET MS SQL Server 2005 & 2008 2005 Bugzilla Mozilla Foundation Perl MySQL, Oracle, PostgreSQL, SQLite 1998-09-19 ; Debbugs Debian Perl Flat file, Berkeley DB indexes Between 1994 and 1999Debian's bug tracking system was in place as soon as 1994 according to Ian Jackson's Debbugs webpage. However, Debbugs, as a generic ITS engine, was only uploaded to Debian as version 1 in January 1999. Dolibarr Dolibarr community PHP MariaDB, MySQL, PostgreSQL, SQL Server (experimental) 2018 ; Faveo Helpdesk Ladybird Web Solution PHP MariaDB, MySQL 2015 FogBugzGlitch ASP on Windows, PHP on macOS, FreeBSD, and Linux SQL Server, MySQL 2000 Fossil D. Richard Hipp C SQLite 2006; FusionForge Various (open source contributors) PHP PostgreSQL 2009-02 GLPI INDEPNET PHP MariaDB, MySQL 2003-11-17 GNATS Free Software Foundation C, Web Front-end In Perl Text files with custom daemon/search engine 1992; Helix ALM (aka TestTrack) Perforce Software C++, Qt5, JavaScript Oracle, PostgreSQL, SQL Server, SQLite 1996 2024.1 2024-03-01; HP Quality Center Hewlett-Packard, formerly Mercury Interactive .NET (client), Java (server) Oracle, SQL Server 1995 Jira Atlassian . Free community licenses for open source and academic projects Java MySQL, PostgreSQL, Oracle, SQL Server 2002 Launchpad Canonical Ltd. JavaScript, Python PostgreSQL 2004-01 MantisBT Various (open source contributors) PHP MariaDB, MySQL, PostgreSQL, SQL Server (experimental), Oracle (experimental) 2000; Microsoft Dynamics CRM Microsoft .NET Microsoft SQL Server 2003 OpenProject OpenProject Foundation e.V. Ruby, JavaScript PostgreSQL 2010 org-mode Carsten Dominik Emacs Flat file 2003 OTRS OTRS Perl, JavaScript MySQL, PostgreSQL, Oracle, SQL Server 2002Phabricator Facebook PHP 2010 Redmine Jean-Philippe Lang Ruby MySQL, PostgreSQL, SQLite 2006; Request Tracker Best Practical Solutions, LLC Perl MariaDB, MySQL, PostgreSQL, Oracle, SQLite (testing only) 1999-10-13; Roundup Ka-Ping Yee, Richard Jones Python SQLite, MySQL, PostgreSQL, anydbm 2001; StarTeam originally Starbase Corporation, currently Borland C++, Java, etc. SQL Server recommended, Oracle, IBM Db2 supported Supportworks Hornbill Systems C++, PHP SQL Server, MySQL, Oracle, Sybase 1994 SysAid SysAid Technologies C#, Java Derby, Microsoft SQL Server, MySQL, Oracle 2002 Trac Edgewall Software Python SQLite, PostgreSQL, MySQL 2006-10-01 TrackerSuite.Net Automation Centre C# SQL Server, SQL Server Express 2006 Trello Atlassian Node.js MongoDB 2011 Tuleap enalean php MySQL 2011 Twproject Open Lab , some parts LGPL Java all relational (uses Hibernate) 2003 Wrike Wrike, Inc. Java PostgreSQL 2006 YouTrack JetBrains s.r.o. , stand-alone and hosted, free version, free for open source projects JavaJavaScript, Kotlin 2009 Zammad Zammad GmbH Ruby MariaDB, MySQL, PostgreSQL 2016; System Creator License Implementation language(s) Back end Launch date Latest stable release Latest release date

Features

System Documentation integration/generation, reporting Test planning integration Customizable workflow Unicode support Custom fields SLASystem supports service level agreement management Plugin APISystem has a plugin API to allow integration with other products Multiple projects Full-text search Indexed full-text search Indexed file search Edit conflict warning Apache Bloodhound , integrated wiki (as of 0.6) uses Whoosh Assembla Tickets , Wiki syntax, email notification, linking to Subversion commits, document manager, charts, reports, notifications Axosoft , Team Wiki, Burndown, GitHub and TortoiseSVN integration, dashboards, custom reports for OnPremises, e-mail notifications and alerts, customer portal, RSS Azure DevOps Server (Team Foundation Server) - workflow definitions, process documentation Bugzilla , reporting: integrated reports and charts, scheduled reports by mail When using MySQL MyISAM or Oracle Database but not PostgreSQL Bugzilla 3.4.2 Release Notes Debbugs Faveo Helpdesk , Integrated Social Media, In-built Knowledge Base and Reporting FogBugz , Integrated wiki Fossil , Integrated Wiki in addition to integrated versioned project documentation via web ui. FusionForge , integrated Mediawiki, discussion forums, news blogs, email integration, export to CSV, reporting graphs GLPI , Contains a proprietary knowledge base of sorts GNATS Helix ALM - Advanced reporting, integrated charts, export to Excel, workflow with triggers HP Quality Center Jira , Dashboard with reporting widgets (Open Social) Excel, Word, customizable charts, Confluence (Enterprise wiki) Uses Lucene Edit a JIRA Issue at the same time by two Users result in last save wins Launchpad MantisBT , Integration of MediaWiki, DokuWiki, XWiki Microsoft Dynamics CRM , reporting: integrated charts and reports, export to Excel, Mail Merge org-mode , org-mode has built-in export to HTML, Latex, .md and literate programming capabilities for multiple languages in a single document OTRS , Advanced reporting, configurable dashboards Phabricator , integrated wiki and limited burn down charts Redmine , integrated wiki, discussion forums, news blogs, email integration, calendars, Gantt Charts, RSS, export to PDF, export to Excel/CSV Jenkins Commercial plugin available (Redmine Reporting) , when using PostgreSQLFree plugin available (Redmine PostgreSQL Search) Redmine Feature #8691 Better handling of issue update conflict Request Tracker , MediaWiki Needs a third-party extension (RT-Extension-SLA) RT can be extended through Perl extensions, see for example RTX:: modules on MetaCPAN.org Roundup , wiki can be integrated or linked , can be implemented at tracker level , can be implemented at tracker level xapian, whoosh, SQLite FTS, PostgreSQL FTS, native StarTeam Borland Supportworks - Integrated reporting wizard, customizable PHP reporting tool, dashboard, optional interface with Crystal Reports, export to Microsoft Excel/CSV, knowledge base, optional asset management tool 5005 API exists but is undocumented SysAid - LDAP/Email/Calendar integration, integrated Asset Management, integrated reporting, SSO, custom fields, export to CSV/PDF, KB Teamwork Uses Lucene Trac , integrated wiki Trac #7145 Improve handling of conflicts due to concurrent ticket edits TrackerSuite.Net . Dashboards. Graphical reports. Integration with Crystal Reports. Reports can be exported to Microsoft Excel. Tuleap , Kanban boards, Scrum planning and burndown charts, pies, Gantt, barrs, cardwall, Document Manager with approval workflow and fine grained permissions, wikis with plugin fulltext with plugin fulltext Wrike , real-time customized reports, export to Excel, scheduled reports by mail, alerts, discussions, Gantt charts, YouTrack : Wiki syntax, custom workflow, custom issue attributes, notifications (email, jabber, RSS, etc.), email integration, reports, export to HTML and CSV, integration with VCSs. (Uses Lucene) Zammad : Documentation integration/generation, reporting: integrated knowledge base, dashboard System Dynamic documentation integration/generation Test planning integration Customizable workflow Unicode support Custom fields SLA Plugin API Multiple projects Full-text search Indexed full-text search Indexed file search Edit conflict warning

Input interfaces

System Web Mobile web Email CLI GUI REST SOAP Mylyn Visual Studio IntelliJ IDEA Others Apache Bloodhound XMLRPC Assembla Tickets Axosoft - iPhone Bugzilla XMLRPC Debbugs Dolibarr Faveo Helpdesk - Android App iOS App FogBugz XML Fossil FusionForge GLPI GNATS Helix ALM - XML HP Quality Center , via plugin ] Jira Using JIRA on a mobile device By third-party extension: plugins.atlassian.com - Android App, iPhone App Launchpad - PythonLaunchpadlib is a Python client library for the Launchpad RESTful API. MantisBT - Android App Microsoft Dynamics CRM org-mode OTRS Phabricator , via plugin Redmine Feature #19097: Responsive layout for mobile devices - Redmine The Ruby on Rails console can be used to manually create tickets or replies - Android App, iOS App Request Tracker Responsive layout after 1.5.0. Partial in previous versions. Roundup with Jinja2 template, basic support in classic template, can be implemented per tracker (use web) new in 2.0 XMLRPC StarTeam Supportworks Through 5005 API, but is undocumented SysAid Team Foundation Server , via plugin Trac #11953 (Responsive design for user interface) – The Trac Project XMLRPC TrackerSuite.Net Trello Tuleap Twproject Wrike , via plugin YouTrack Introducing YouTrack Mobile Zammad System Web Mobile Web Email CLI GUI REST SOAP Mylyn Visual Studio IntelliJ IDEA Others

Notification interfaces

System Email RSS Atom XMPP Twitter Apache Bloodhound Assembla Tickets Axosoft Bugzilla Debbugs Dolibarr Faveo Helpdesk FogBugz Fossil FusionForge GLPI GNATS Helix ALM HP Quality Center Jira MantisBT Microsoft Dynamics CRM org-mode OTRS Phabricator Redmine , via plugin Request Tracker Roundup can be added to tracker with detector can be added to tracker with detector StarTeam Supportworks SysAid Team Foundation Server Trac TrackerSuite.Net Twproject Wrike YouTrack Zammad System Email RSS Atom XMPP Twitter

Revision control system integration

System Git Mercurial Bazaar Monotone Darcs CVS Subversion Perforce AccuRev ClearCase Others Apache Bloodhound via the PerforcePlugin Assembla Tickets Axosoft via the Mercurial SCM Plug-In For Axosoft VSS, Vault Sourcegear Bugzilla Debbugs Faveo Helpdesk FogBugz Visual SourceSafe, Vault Fossil Fossil FusionForge GNATS Helix ALM - Surround SCM HP Application Lifecycle Management Jira No diff, just virtual version numbers. There is an unsupported plugin for associating issues with ClearCase check-ins for an outdated version of JIRA. ClearCase support through Atlassian FishEye has been removed in all versions since April 2012. End of Support Announcement for IBM ClearCase Commit Policy Plugin integrates JIRA with Bitbucket Server (formerly known as Atlassian Stash), in addition to Subversion, Git and Mercurial. MantisBT via the SourceHgWeb plugin Microsoft Dynamics CRM org-mode OTRS Phabricator Redmine Request Tracker Roundup can be implemented for any RCS at tracker level StarTeam - StarTeam includes revision control Supportworks SysAid Team Foundation Server newly supported via the bzr-tfs plugin via the SVNBridge - TFS includes revision control Trac TrackerSuite.Net Tuleap Twproject Wrike YouTrack Via TeamCity integration Visual SourceSafe, Team Foundation Server, Borland StarTeam Zammad System Git Mercurial Bazaar Monotone Darcs CVS Subversion Perforce AccuRev ClearCase Others

Authentication methods