The Punjab Right to Service Act, 2011 is an Act of Government of Punjab, India that came into force on 20 October 2011. The objective of this Act is to deliver services to the people of the state within time limits. This Act was enacted on the recommendations of Punjab Governance Reforms Commission.
Services covered under Punjab Right to Service Act, 2011 The Government of Punjab has notified 351 services under Punjab Right to Service Act, 2011 vide notification no: 5/27/2014-2GR-2/425953/1 dated 02.03.2015 and no. 5/27/2014-2GR-2 (PF)/668042/1 dated 15.01.2016.Initially number of services covered under the Act was 206 which was increased to 351 vide above mentioned notification no dated 15-01-2015. As per Act delivery of these services has been made time bound. In case of delay the concerned official(s) will be answerable to the authorities and affected person(s) may appeal to the designated officers/Appellate Authority.For this purpose First Appellate Authority, Second Appellate Authority has also been notified.
List of Services and Appellate Authorities + Services and Appellate AuthoritiesSerial number Department Service Given Time Limit (working days) Designated Officer First Appellate Authority Second Appellate Authority1.RevenueCertified Copies of all manual documents at Fard Centre level i.e. Record of Rights (Jamabandi), Girdawri, mutation, etc.1 day Duty Patwari or ASM of the Fard CentreS D M of the Concerned Sub-DivisionDistrict Deputy Commissioner2.RevenueCertified Copies of all manual documents at village level if the number of pages <52 dayPatwariS D M of the concerned Sub- Division District Deputy Commissioner3.Revenue Certified copies of all manual documents at village level if number of pages is 6-14)3 days PatwariS D M of the concerned Sub- DivisionDistrict Deputy Commissioner4.RevenueCertified Copies of all manual documents at village level if the number of pages sought >157 daysPatwari S D M of the concerned Sub- DivisionDistrict Deputy Commissioner5.RevenueDemarcation of land45 days (where police help is required within 15 days from the date of orders of Concerned District Magistrate for such police help)Circle Revenue OfficerS D M of the Concerned DivisionDistrict Deputy Commissioner6.RevenueRegistration of all kinds of documents i.e. sale deed, lease deed, GPA, Partnership Deed etc.1 daySub-Registrar or Joint Sub Resitrar (in case of sub Tehsils)S D M of the Concerned DivisionDistrict Deputy Commissioner7.Revenue Certified Copies of all kinds of registered documents7 daysSub-Registrar or Joint Sub Resitrar (in case of sub Tehsils)S D M of the Concerned DivisionDistrict Deputy Commissioner8.RevenueAttestation of uncontested Mutation45 daysCircle Revenue OfficerS D M of the Concerned DivisionDistrict Deputy Commissioner9.RevenuePrivate Partition of Land (mutual consent of landowners)30 daysCircle Revenue OfficerS D M of the Concerned DivisionDistrict Deputy Commissioner10.RevenueIssue of Income Certificate15 daysTehsildar of the concerned Sub-DivisionS D M of the Concerned DivisionDistrict Deputy Commissioner11.RevenueKandi/Sub Mountainous area/ Border area/ Bet area/ Hindu Dogra/ Community/ Natural heir/dependent Certificate15 daysTehsildar of the concerned Sub-DivisionS D M of the Concerned DivisionDistrict Deputy Commissioner12.RevenueIssuance of Non encumbrance Certificate3 daysSub-Registrar/ Joint Sub- RegistrarS D M of the Concerned Sub- DivisionDistrict Deputy Commissioner13HealthCertified Copies of Birth/ Death Certificates Corporation Cities2 days for current year and 5 days for previous yearsLocal Registrar, Birth and Death of the concerned Municipal CorporationS D M of the Concerned Sub- DivisionDistrict Deputy Commissioner14HealthCertified Copies of Birth/ Death Certificates- MC Towns2 days for current year and 5 days for previous yearsLocal Registrar, Birth and Death of the concerned Municipal CorporationS D M of the Concerned Sub- DivisionDistrict Deputy Commissioner15HealthCertified Copies of Birth/ Death Certificates- Rural Areas2 days for current year and 5 days for previous yearsLocal Registrar, Birth and Death of the concerned DistrictS D M of the Concerned Sub- DivisionDistrict Deputy Commissioner16a.HealthLate Registration of Birth & Death and issue of Certificate (after 30 days but within one year)(Urban/Rural)15 days i) 4 days Time for referring case to S M O / District Registrar by the Concerned Registrar.
ii) 7 days Time for SDM/ or Deputy Registrar to pass orders and send back case to the Concerned Registrar,as the case may be.
iii) 4 days Time for Registration and Issuance of Certificate by the Concerned Registrar.Concerned Registrar/District RegistrarS D M / Additional Deputy Commissioner (General)Deputy Commissioner of the Concerned District16b.HealthLate Registration of Birth & Death and issue of Certificate (after one year)(Urban/Rural)30 days i) 4 days Times for referring case to District Registrar by the Concerned Registrar.
ii) 4 days Time for referring case to S D M by the District Registrar.
iii) 15 days Time for Verification/pass orders and send back case to District Registrar by the office of Sub Divisional Megistrate
iv) 3 days' Time for sending back case to the concerned registrar by District Registrar
v) 4 days time for Issuance of Certificate by the Concerned RegistrarConcerned Registrar/District RegistrarS D M / Additional Deputy Commissioner (General)Deputy Commissioner of the Concerned District17.HealthBirth Certificate (Name Entry and New Birth Certificate)7 daysConcerned Local/District Registrar as applicableS D M / Additional Deputy Commissioner (General)Deputy Commissioner the Concerned District18.HealthCorrection of entry in Birth and Death Certificate15 days Concerned Local/District Registrar as applicableS D M / Additional Deputy Commissioner (General)Deputy Commissioner the Concerned District19.HealthCopies of the Post Mortem Report3 daysSenior Medical Officer of the Concerned Civil Hospital or Medical Superintendent in case of Medical College S D M / Additional Deputy Commissioner (General)Deputy Commissioner the Concerned District20.HealthCopy of interim Medico Legal Report2 daysSenior Medical Officer I/C of District Hospital or Sub Divisional Hospital of Community Health Centre/Primary Health Centre or Medical Superintendent of the Medical CollegeS D M / Additional Deputy Commissioner Concerned Sub-DivisionAdditional Deputy Commissioner (General) / Deputy Commissioner the Concerned District21.HealthCopy of Complete Medico Legal Report7 days (if expert opinion or investigation is completeSenior Medical Officer I/C of District Hospital or Sub Divisional Hospital of Community Health Centre/ Primary Health Centre or Medical Superintendent of the Medical CollegesSub Divisional Magistrate of the Concerned Sub-DivisionAdditional Deputy Commissioner (General) /Deputy Commissioner of the Concerned District22.HealthIssuance of Disability Certificate Obvious Disability (Loco Motor, Blindness) 4 days Senior Medical Officer I/C of District Hospital or Sub Divisional Hospital of Community Health Centre or Medical Officer I/C of Primary Health Centre. Sub/Divisional Magistrate of the Concerned Sub Division Additional Deputy Commissioner (General)/Deputy Commissioner of the Concerned District23.HealthIssuance of Single Disability Certificate 7 daysSenior Medical Officer I/C District Hospital Sub Divisional Hospital & Community Health CentreSub Divisional Magistrate of the Concerned SubDivisionAdditional Deputy Commissioner (General)/Deputy Commissioner of the Concerned District24.HealthIssuance of Multiple Disability Certificate7 Days (After Completion of necessary tests etc.)Senior Medical Officer I/C District Hospital and Sub Divisional HospitalSub Divisional Magistrate of the Concerned SubDivisionAdditional Deputy Commissioner (General)/Deputy Commissioner of the Concerned District25.HealthEmergency Medical Response (Ambulance at 108)20 minutes (Urban)/30 minutes (Rural)Deputy Medical Commissioner Under Health System CorporationAdditional Deputy Commissioner (General)District Deputy Commissioner26.HealthJanani Suraksha Yojana assistanceBefore the discharge of mother from Hospital subject to availability of funds In-charge Medical Officer of the InstitutionSub Divisional Magistrate of the Concerned Sub-DivisionDistrict Deputy Commissioner27.HealthMata Kaushalya Yojana AssistanceBefore the discharge of mother from Hospital subject to availability of fundsIn-charge Medical Officer of the InstitutionSub Divisional Magistrate of the Concerned Sub-DivisionDistrict Deputy Commissioner28.HealthSupply of essential medicine (as notified by the department for different Institutions)Same day subject to availability of medicinesIn-charge Medical Officer of the InstitutionSub Divisional Magistrate / Additional Deputy Commissioner (General) District Deputy Commissioner29.HealthFacility for X-ray / Pathological Test, vaccination-DT/Polio Anti Rabies, Anti Venom ( as notified by the Department for different institutions) Same day subject to availability of material for such testsIn-charge Medical Officer of the InstitutionSub Divisional Magistrate / Additional Deputy Commissioner (General)District Deputy Commissioner30.HealthRashtriya Bal Swasthya Karyakram (RBSK) Regular and Periodical checkup of 30 diseases6 monthsDistrict Nodal Officer RBSK -cum- District Vaccination OfficerCivil SurgeonDeputy Commissioner31.Health Issuance of Medical CertificateWithin 2 daysMedical Officer Concerned Civil SurgeonDC of Concerned District32.HealthIssuance/ Permission/Rejection of Registration Certificate to Ultra Sound CentersWithin 90 daysSMOCivil SurgeonDeputy Commissioner33.HealthIssuance of fresh Drug License/Renewal to Retail Chemists30 days subject to submission of requisite documentationDrug Inspector notified as Zonal Licensing Authority of the DistrictsState Drugs ControllerCommissioner Food and Drug34.HealthIssuance of fresh Drug License/Renewal to Wholeseller Chemists 45 days subject to submission of requisite documentationState Drug Controller/Assistant Drug Controller . PunjabCommissioner Food and DrugPrincipal secretary Health35.HealthIssuance of fresh Drug License to Manufacturers60 days subject to submission of requisite documentationState Drug Controller/Assistant Drug Controller . PunjabCommissioner Food and DrugPrincipal secretary Health36.HealthIssuance of fresh Drug License/Renewal to Retail Sale Homeopathic30 days subject to submission of requisite documentationDrug Inspector notified as Zonal Licensing Authority of the DistrictsState Drug ControllerCommissioner Food and Drug 37.HealthIssuance of fresh Drug License/Renewal to Retail Sale Homeopathic45 days State Drug Controller/Assistant Drug Controller . PunjabCommissioner Food and DrugPrincipal secretary Health38.HealthIssuance of Drug License to Manufacturers of Homeopathy medicines60 days State Drug Controller/Assistant Drug Controller . PunjabCommissioner Food and DrugPrincipal secretary Health39.HealthCosmetic Manufacturing License60 daysState Drug Controller/Assistant Drug Controller . PunjabCommissioner Food and DrugPrincipal secretary Health40.HealthIssuance of Drug License to Manufacturers of Ayurvedic medicines3 Months Director AyurvedaAdditional Secretary HealthPrincipal secretary Health41.HealthIssuance of Registration Certificate for Food (turnover <Rs. 12 lakh)7 daysFood Safety OfficerDesignated Officer Food SafetyDeputy Commissioner42.HealthIssuance of License for Food (turnover >Rs. 12 lakh)60 days Designated Health Officer (DHO)Joint Commissioner Food and DrugCommissioner Food and Drug43a.TransportRegistration Certificate of Vehicles (Non Transport) 21 daysRegistering Authority (DTO in case of District HQ and SDM in case of Sub-Division)Additional Deputy Commissioner (General) of the Concerned DistrictDistrict Deputy Commissioner43b.TransportRegistration Certificate of