Centralised Public Grievance Redress and Monitoring System (CPGRMS) is a centralised system that allows anyone to file complaints against any instrumentality of the Union of India and States / UTs. It is one of the flagship initiatives for the reformation in governance started by the Union of India through addressing the public grievances of citizens.
History It was created in June-2007 by the Department of Administrative Reforms & Public Grievances (DARPG). Under the public grievance mechanism any citizen of India can raise their problems, grievance or pleas to the central govt and state government Ministries and Departments. Grievances can be submitted to all important portfolio ministers and departments. The system has been designed in-house by the National Informatics Centre (NIC) team. It has a telephonic feedback feature also.
The Prime Minister of India is the Supreme Head of Public Grievances. Dr. Jitendra Singh is currently the Minister of State (Independent Charge) for DARPG. Ms. Garima Yadav is its Deputy Secretary (PG-II) and Mr. Sanjeev Saxena is its Senior Director (IT).
Other Public Grievance Redress Portal Systems Offered by the Union of India 01. President's Secretariat Helpline Portal for Lodging Public Grievances through Union of India, Secretariat of the President of India.
02. CPGRMS-PMO Portal for Lodging Public Grievances through Union of India, Office of the Prime Minister (O/o the PM).
03. Directorate of Public Grievances (DPG) Portal for Lodging Public Grievances through Union of India, Secretariat of the Cabinet.
All the Public Grievances lodged through the President's Secretariat Helpline Portal and the CPGRMS-PMO Portal can be tracked with their Grievance Registration IDs and Registered Mobile Numbers / Registered Email IDs (submitted at the time of lodging the grievance) on the CPGRMS Portal under the View Status Option. And for the Public Grievances lodged on the DPG Portal, they can only be tracked from the DPG Portal itself.
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