Abdul Jaludi is an American author and adviser specializing in Command Center, Event Management, Monitoring, Incident Management, and Problem Management.
He has written two books,"Author page" Amazon. Retrieved March 25, 2014. along with numerous reports and articles"Abdul Jaludi's Blog" Smart Enterprise Exchange. Retrieved March 25, 2014. on IT leadership. In 2012, he was the winner of a global innovation contest looking for the best ideas for the future of banking"Innovators of the year" American Banker. Retrieved March 25, 2014. The writing and publishing of Command Center Handbook: Proactive IT Monitoring in 2014 established him as an expert in the field of command centers and operational efficiency in IT operations.
In 2009, he founded a self-service application called WAIS (web automated information system) that performs automated user requests on mainframes and distributed systems including Windows, Unix, and other operating systems.
He is the founder of Technology Advisory Group (TAG-MC) and has been featured in Smart Enterprise Exchange,"Does customer service begin with IT basics?" "Klein, Paula, Editor. Smart Enterprise Exchange editors note. Retrieved March 25, 2014. including The Pocono Record,Brown, Stacy M. "Milford company seeks to cure other businesses' digital hiccups" March 17, 2014 The Pocono Record. Retrieved March 25, 2014. and Smart Enterprise Exchange documents."Improving the IT experience, IT-Style" Smart Enterprise Exchange. Retrieved March 25, 2014.
Career
Jaludi began his career in data center operations as an entry-level tape librarian with Citicorp in 1985 on Wall Street in New York City.
Abdul left Citicorp in 1985 for a performance management role at Lehman Brothers but returned to the command center two years later. Abdul remained with Citigroup, where he rose to the position of Senior Vice President, managing the North America Enterprise Systems Management team, which was responsible for command center alerting and automation. WAIS was chosen by the Citigroup security standards committee as the global tool for emergency access requests. He left Citigroup in 2013 under questionable circumstances.
A believer in the benefits of proactive monitoring and transparency within the field of information technology, he began writing about effective leadership and IT best practices. His blog in Smart Enterprise Exchange led him to write books on process improvements from a leader's perspectiveThe Art of Process Improvement Management guide to Process Improvement The Art of Process Improvement. Retrieved March 25, 2014. and command centers."Command Center Handbook" Proactive IT Monitoring. Retrieved March 25, 2014.
In 2013, unable to find a book on command centers, he researched, drew from his experience as a command center manager, designer, and builder, and wrote the first book on the subject.
Abdul also publishes under the pen names Atticus Aristotle and O.M. Kiam.
Books
References
External links Abdul Jaludi Official site Command Center Handbook Official site Atticus Aristotle website O.M. Kiam website