Cordell Schachter (born August 30, 1960) is an American technology manager who has held positions in both public service and commercial firms. He was the Chief Information Officer of the United States Department of Transportation from 2021 to January 2025 and was the Chief Technology Officer (CTO) of the New York City Department of Transportation from 2008 to 2021.
Schachter began his career at the New York City Department of Parks & Recreation in the 1980s, rising to the position of Assistant Chief of Technical Services for that agency. He then worked in several private sector posts managing network and media technology. In 2006, he rejoined the city government as Associate Commissioner and Chief Project Officer for the New York City Department of Information Technology and Telecommunications and was promoted to CTO at the city's Department of Transportation in 2008. He moved to the U.S. Department of Transportation in August 2021 and left in January 2025.
Early life and career Schachter was born in Dobbs Ferry, New York, the oldest of three children of Maurice and Arlene Schachter; the family moved to Middletown, New York, in 1967. Schachter's father was a principal of Lafayette Avenue Securities, a bond brokerage firm, and his mother was a school library clerk."Deaths: Schachter, Maurice N.", The New York Times, September 11, 1997, accessed October 5, 2012 Schachter graduated from Middletown High School in 1978.Epilogue, Middletown High School yearbook, 1978, p. 96 He received a BA degree in Economics from the State University of New York at Buffalo (1983), where he served in student government, becoming president of the Student Association in 1982–83, and an MS in Management from the New York University Wagner School of Public Service (1995)."Campus role shapes career in NYC parks" , UB Today, Fall 1996, accessed October 5, 2012 He is certified as a Project Management Professional by the Project Management Institute."Chief Technology Officer: Cordell Schachter" , About DOT: Who We Are, NYC Dept. of Transportation, accessed October 5, 2012
Schachter began his career at the New York City Department of Parks & Recreation in the late 1980s, rising to the position of assistant chief of technical services for that agency, where he oversaw technical support services to all New York City parks. In the late 1990s and early 2000s, he worked in several private sector posts, managing network and media technology projects for leading technology firms including IBM, AT&T, Avaya and Siemens, involving web platforms, national voice-over IP conversions, and international wide area networks, including network support for two Olympics. In 2006, he rejoined the city government as associate commissioner and chief project officer for the New York City Department of Information Technology and Telecommunications, where he managed the implementation of a project and portfolio management system and the city's Emergency Communications Transformation Program, among other projects.
He has been an adjunct lecturer at St. Peter's University in New JerseyGonzalez, Chris. "Cordell Schachter Featured in Government Technology Magazine", St. Peter's University, March 18, 2015 and was an adjunct professor in New York University's Center for Urban Science and Progress and Wagner School of Public Service.Mitchell, Billy. "Department of Transportation Fills CIO Vacancy", FedScoop.com, September 8, 2021
New York City Department of Transportation In June 2008, Schachter became the Chief Technology Officer of the New York City Department of Transportation (DOT). One project of the DOT, overseen by Schachter in 2012, was the development of a web-based mobile application that allows inspectors at street construction sites to use lightweight touch-screen tablets and the city's private wireless cellular network to retrieve assignments, issue violation notices on the spot, and transmit reports in real time. Using the application, inspections are processed in one day instead of three, improving safety as well as saving the city money.Wong, Wylie. "How the NYC Department of Transportation Used Tablets to Go Paperless", StateTech Magazine, July 11, 2012, Summer 2012 issue, accessed October 5, 2012. The application won a "Best of New York" mobile app award."Cordell Schachter, BA '83 ", September 2013 In 2013, Schacter's team was praised by InformationWeek for developing a GIS web-based map application that allowed the DOT to rapidly and accurately assess and document damage to city infrastructure caused by Hurricane Sandy, so that rebuilding could begin, and that also helped the department apply for Federal relief funds.Kash, Wyatt. "Top 10 Government IT Innovators of 2013", InformationWeek, September 9, 2013; Murphy, Chris. "How NYCDOT Put 'Mobile First' Dev to Work", InformationWeek, September 25, 2013 The application won a 2013 Digital Government Achievement Award in the "Government-to-government category".Grenslitt, Janet. "Best of the Web & Digital Government Achievement Awards 2013 – Winners Announced ", The Center for Digital Government, Government Technology, September 3, 2013
Shachter pursued a strategy of "mobile first development", as most users began accessing DOT information on mobile devices.Murphy, Chris. "Getting Into NYCDOT's 'Mobile First' Mindset", Information Week, November 12, 2013 Writing about the DOT in Internet Evolution, Kim Davis commented: "I was impressed by [Schachter's] refreshingly simple approach to mobile devices, the creative approach to apps (I was amazed that so much of the DoT's app development takes place in-house), and struck by the constraints on IT procurement."Davis, Kim. "Smarter IT Clan Radio Today: Cordell Schachter, CTO, NYC DoT", Internet Evolution, November 13, 2013 During his tenure, among other things, the DOT introduced the Citi Bike program; a map-based app called iRideNYC that lets travellers know when the next bus or subway train will arrive and where the nearest stops are;Kanowitz, Stephanie. "Bootstrapped web app delivers NYC transit options", GCN.com, September 30, 2014 the Walk NYC wayfinding project;Grass, Michael. "How New York City Is Becoming Even More Map-Centric With Its Data", Government Executive, August 27, 2014, accessed February 5, 2015 and Vision Zero View, "an interactive tool that details traffic injuries and fatalities, and highlights the city’s response to make the streets safer".Brown, Justine. "Cities Adopt Cloud-Based Approaches to Disaster Recovery", Government Technology, December 19, 2014 His department won one a Best Practices Award granted by Amazon Web Services (AWS) to local government agencies around the world, in its 2014 City on a Cloud challenge, recognizing "innovative and impactful local government projects running on the AWS Cloud".Breeden, John II. "Amazon rewards government agencies working on innovative cloud projects", Fedscoop.com, June 26, 2014, accessed February 5, 2015
In 2014, Schachter's department rolled out a permit management system that, among other capabilities, "streamlines virtually every aspect of obtaining a [construction or repair] permit. ... The new system gives utility workers and construction contractors the ability to apply for permits 24/7/365 [from anywhere] using any device – desktop, tablet or smartphone – and ... to print out permit signs to post on their work sites", while reviewers at the DOT can more quickly process the permits and make sure that there are no conflicting applications or permits issued.Kash, Wyatt. "NYCStreets app paves way for permitting system overhaul" , StateScoop.com, February 10, 2015 The team won the Igniting Innovation 2015 Award from The American Council for Technology and Industry Advisory Council (ACT-IAC) for this system."Igniting Innovation 2015" , ACT-IAC, February 5, 2015 In 2015, Schachter was featured in Government Technology magazine's article "Best Practices for 24/7 Government"."Best Practices for 24/7 Government" , Government Technology, Q1, 2015; Full report
In 2018, he was named as one of Government Technology magazine's "Top 25 Doers, Dreamers & Drivers" of 2018. The feature noted that, among other projects, Schachter led the development of a new GIS-based sign management system for the city that lets staff obtain work orders throughout the city.McKay, Jim. Top 25 Doers, Dreamers & Drivers of 2018: Cordell Schachter", Government Technology, March 28, 2018 During the COVID-19 pandemic, Schachter helped his department transition to telework and helped the city to create a streamlined application process for outdoor dining setups in front of restaurants."Cordell Schachter Named US DOT Chief Information Officer", Government Technology, September 9, 2021
U.S. Department of Transportation and later Schachter joined the United States Department of Transportation (USDOT) as Chief Information Officer (CIO) on August 30, 2021. There he oversaw a $3.5 billion IT budget and inherited 31 major projects left by his predecessor.White, Eric. "IRS issues warning about its lack of funding for IT systems", Federal News Network, September 9, 2021 In December 2021, Schachter testified before the United States House Committee on Transportation and Infrastructure about cybersecurity affecting US transportation and infrastructure. He stated that his office was running "a series of cyber sprints" to prioritize "system access control, website security, and improved governance, oversight and coordination", and "meet the challenge of continuously improving the cybersecurity of USDOT information technology systems while keeping those systems available for use."Gunderman, Dan. "Cyber Officials Outline Critical Infrastructure Protections", BankInfoSecurity.com, December 2, 2021; and "House Transportation Policymakers Recommend Additional Pipeline Security", Transport Topics, December 2, 2021 In 2023, Schacter emphasized that USDOT grants under the Infrastructure Investment and Jobs Act would include a focus on designing cybersecurity into new infrastructure, from the beginning of new projects and programs, as part of its goal to improve resilience from all hazards affecting transportation in the US.Doubleday, Justin. "DoT aims to layer cybersecurity into infrastructure grants process", Federal News Network, May 2, 2023 He left the role in January 2025.
Schachter has served as a transportation and technology consultant with Riverdale Adviosrs.Schachter, Cordell. "Hurry up and Wait to Deploy Generative AI in Transportation", Eno Center for Transportation, August 20, 2026
Personal In the early 2000s, Schachter was President of Bronx Community School Board 10, where he helped foster the creation of two schools: the IN-Tech Academy"Young techies", The Riverdale Press, October 16, 2008, accessed October 5, 2012 and the Riverdale Kingsbridge Academy.Adely, Hannan. "After Year Focused on Riverdale High School, Board Vows Attention for District Overcrowding", Norwood News, Vol. 13, No. 18, September 21 – October 4, 2000, accessed October 5, 2012 An avid skier, in the 2010s Schachter volunteered as the treasurer of the Coalition to Save Belleayre."Kelly steps down as Belleayre Coalition chairman" , Catskill Mountain News, July 10, 2012 He serves on the Board of Trustees of Riverdale Temple.Our Staff , Riverdale Temple, October 5, 2012 Schachter is married to Jackie Kuhls, former Chief Budget Officer, Department of Subways, MTA New York City Transit,"Measuring & Controlling Subway Fare Evasion: Improving NYCT’s Safety and Security", NYC Transit Authority, 2012 and previously executive director of New Yorkers Against Gun Violence."New Yorkers Against Gun Violence", letterhead, 2005, accessed October 5, 2012 The couple have two adult children.
References
External links Schachter interviewed on DOT's use of the cloud, cybersecurity and other issues related to IT modernization (2023)