Quality policy

In quality management system, a quality policy is a document developed by management to express the directive of the top management with respect to quality. ISO 9000 quality systems handbook by David Hoyle 2005 page 234Project Management: A Systems Approach to Planning, Scheduling, and Controlling by Harold Kerzner 2009 John Wiley Section 2.7 Quality policy management is a strategic item.TQM in action: a practical approach to continuous performance improvement by John Pike, Richard Barnes 1998 page 148

Section 5.2 of the ISO 9001:2015 standard requires a written, well-defined quality policy that is communicated and understood within an organization. Section 5.2 also sets out some of the requirements for quality policies.ISO 9001:2000: a practical quality manual explained by Kevin R. Grimes 2002 page 23

See also ISO 9000 Quality circle Total quality management

References