Behavioral systems analysis (BSA), or performance systems analysis, applies behavior analysis and systems analysis to human performance in organizations. BSA is directly related to performance management and organizational behavior management.
Description Behavioral systems analysis is an approach to organizational design and management. It is based on the premise that organizations are complex systems. As such, changes in one aspect of performance in an organization necessarily affects performance in another parts of an organization. A primary goal of BSA is to create a balanced applications in which areas of poor performance are improved, areas of high performance are maintained, and employee performance outcomes are directed towards organizational goals. This is done through the careful use of behavioral and systems theories, and the application of research based principles of behavior, such as reinforcement, punishment, stimulus control, discrimination and generalization.
History It began in the late 50s through the 60s by combining behavior analysis and general systems theory to better understand human and organizational performance.
Process Analyze, Specify, Design, Intervene, Evaluate, Recycle or ASDIER.
Tools Here is a list of some the tools and the last name of the author next to them: Behavioral Systems Engineering Model – M. Malott-2003 Total Performance System – Brethower-1982 Super System/Relationship Map – Rummler-1995 Is/Should Process Maps/Task Analysis – Rummler, M. Malott ABC (PIC/NIC) Analysis – Daniels Behavior Engineering Model/6boxes/Performance Diagnostic Checklist – Gilbert, Binder, Austin-2000 Human Performance System – Rummler Performance Planned and Managed System/Interlocking Contingencies at Various Management Levels/Cultural Change Model – Rummler, M. Malott, R. Malott
Additional information Here are some studies that employed BSA: Huberman & O'Brien (1999) Sulzer-Azaroff, Loafman, Merante & Hlavacek (1990) Sulzer-Azaroff, Pollack & Fleming (1992) Williams & Cummings (2001) Williams, Di Vittorio, & Hausherr (2002)
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