The Consumers, Estate Agents and Redress Act 2007 (c. 17) is an act of the Parliament of the United Kingdom.
Background Before the act was passed, two thirds of estate agents fell under the Ombudsman for Estate Agents, a voluntary scheme set up by the industry.
Provisions The Property Ombudsman's scheme is an official redress scheme under the act. Letting agencies are not required to belong to a scheme under the act.
The act also established Consumer Focus, replacing Energywatch, Postwatch and the National Consumer Council, as a public body to represent consumers.
Notes
References Halsbury's Statutes,
External links
Explanatory notes to the Consumers, Estate Agents and Redress Act 2007.